• FAQ-Meter and Reads

What is a smart meter?

Smart meters are the latest generation of meters currently being changed at premises and installed at any new sites.

These meters measure your electricity usage at 15 or 30 min intervals and networks are able to send this meter data automatically to Blue NRG on a daily basis via a secure wireless communications network. Smart meters also benefit your business by providing insights to the way and times that you may be using electricity at peak periods.

To learn more about your electricity insights register or log on to Blue NRG My account and download your interval data for any nominated data range in csv format to understand your electricity usage behaviours.

Who owns your meters?

Your electricity meter is owned and maintained by your meter provider. For more information please contact us at Blue NRG.

When is my meter read?

Your electricity meter will be read either monthly or quarterly cycles depending on the schedule managed by your meter service provider. Blue NRG receives meter data and arranges to generate your invoice on a monthly basis.

If we are unable to read the meter due to access issues, the invoice will be generate as estimate, you can upgrade to a smart meter where you can access to more real time data. Some of the key features of smart meter:

Faster connections – Connections and disconnections are faster and cheaper for customers

Improved network safety – distribution businesses now have immediate detection of faults and network disturbances and can implement safety measures more quickly.

Network operation efficiency – distribution businesses now have reduced response times and in some cases can undertake repairs remotely saving time and money.

Faster detection of outages and faults – Smart meters can notify a distribution businesses in real-time if a premises’ power is out. These outage alerts can speed up power re-connection because the source of the problem can be pinpointed instantly, allowing repair crews to be prioritised appropriately and start repairs sooner. Smart meters can then verify whether power has been restored to all meters.

Data availability – smart meters provide accurate real-time information about electricity consumption for consumers and retailers, virtually bringing an end to manual and estimated readings and associated costs.

To upgrade your meter, you can email or call us.

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