• FAQ-Payments

Do merchant fees apply to credit card payments?

Yes. Credit/Debit card payments may incur a merchant fee. Merchant fees for Visa and Mastercard are 0.97% (incl GST), and for American Express the fee is 1.39% of the total payment amount.

You can avoid this fee by setting up your credit card under a direct debit arrangement.

Simply fill out the form below or call our team on 1800 599 888 to set up direct debit quickly and easily.

Direct Debit Form

When is our Blue NRG electricity account due?

Blue NRG requires you to pay your monthly electricity invoice by its pay-by-date. Unless otherwise agreed, this will be at least 12 business days from the issue date of the Blue NRG invoice that your business has received from Blue NRG.

Can we pay our Blue NRG electricity invoice online?

Blue NRG has two online payments options to choose from:

  1. Pay by VISA, MasterCard or AMEX, on our online payments page. Click here to access.
  2. Log onto My Account portal and pay by VISA, MasterCard and AMEX
What does our Blue NRG invoice contain?

Each Blue NRG electricity monthly invoice will show the total amount of electricity you have used including network charges, metering cost, service to property charges and any applicable taxes such as GST. Learn more about your bill here Bill Explainer

Can we pay our Blue NRG electricity account at an Australia Post outlet?

No. Blue NRG has a range of payment options to choose from.

Click here to visit our payments options page for more details.

Does Blue NRG offer discount (pay on time) or concessions?

Blue NRG does not offer pay on time discounts to our customers, our savings are built into our rates. Blue NRG is a business only retailer so our customers are generally not eligible to receive concessions. If you do have a concession card or any questions about this, please contact us at 1300 599 888 or info@bluenrg.com.au

What happens if I miss a payment?

Blue NRG will continue to notify customers who have an outstanding account balance seeking payment. If you are facing financial difficulties, please contact us at Blue NRG to make payment arrangements.