Safe Senders List

Adding Blue NRG to your email safe senders list and white list

To ensure that our emails ( and invoices are delivered to your inbox, please add us to either your ‘safe senders list’ or ‘white list’ by following the relevant instructions below.

BigPond Email Account

To request a white listing, send an email to BigPond Technical Support with either the original email as an attachment OR the following details:

  • Email address:
  • Our official website:, and
  • The reason for white listing.

Outlook (Windows Live Hotmail) Email Account

  1. Log in and click the “Settings” icon at the upper right-hand corner of the page. Choose “More Mail Settings” option.
  2. Under “Preventing junk email” section, click “Domain to mark as safe”.
  3. Click “Safe senders”.
  4. In the “Sender or domain to mark as safe” field, enter and click “Add to list”.

Mac Email Account

  1. From your inbox, open an email from the Sender (look in junk folder).
  2. In the “From” line, click on Blue NRG to bring up an options box.
  3. Choose “Add to Contact” from the dropdown menu.

Gmail Email Account

  1. In the search bar at the top of the page, click the downward arrow for more options.
  2. In the “From” field, enter
  3. Click “Create filter with this search” at the bottom of this dropdown window.
  4. Choose “Never send it to Spam”.
  5. Click “Create filter”.

Yahoo Email Account

  1. Log in and click the “Settings” icon at the upper right-hand corner of the page. Click “Settings”.
  2. Under “Filters” section, click “Add”.
  3. In the “Sender” field, enter under “Then deliver the email to the following folder” field, choose “Inbox” and click “Save”.

Other Email Account

  1. Click “Options”.
  2. Click “Safe senders”.
  3. Add to the safe senders list and click “Confirm”.

If you have any questions about the above, our friendly, Australian-based Customer Experience Team is available on 1300 599 888 from 8:30am to 5:30pm Monday to Friday. Alternatively, you can email us at any time on