We are located in Melbourne so every time you contact us, you will be talking to a local.
We are available Monday to Friday 9.00am – 5.00pm (AEST/AEDT).
Blue NRG Pty Ltd,
PO Box 24390,
Melbourne, VIC 3001
Faults and Power Outages
If your fault or emergency is dangerous or life-threatening, please call 000 for emergency assistance immediately. For more information about faults and power outages click here.
Complaints Handling and Dispute Resolution Procedure
Blue NRG strives to provide our customers with the best possible service and do the right thing by our customers. Sometimes things can go wrong, and if that happens, we would like you to let us know. If you want to make a complaint or learn more about our Complaints Handling and Dispute Resolution Procedure, please click here.