• Faults & Power Outages

Emergencies and major incidents

If there is immediate risk to life or property call 000


Power outage information and contacts

If you’re are experiencing a power outage or loss of electricity supply please find the details of who to contact below.

The name and phone number of your network can be found in the the front page of your Blue NRG invoice.


Distributor nameArea of electricity supplyPhone numberWebsite
Jemena ElectricityNorthern and south-western suburbs of Melbourne131 626www.jemena.com.au
United EnergySouth East Melbourne and the Mornington peninsula132 099www.ue.com.au
CitipowerCity and inner suburbs of Melbourne131 280www.powercor.com.au
PowercorWestern suburbs of Melbourne and western Victoria132 412www.powercor.com.au
AusnetOuter northern and eastern suburbs of Melbourne and eastern Victoria131 799www.ausnetservices.com.au


Distributor NameArea of electricity supplyPhone numberWebsite
Endeavour EnergySydney’s Greater West, the Southern Highlands and the Illawarra131 003www.endeavourenergy.com.au
AusgridSydney, Central Coast and Hunter regions of New South Wales131 388www.ausgrid.com.au
Essential EnergyMost of regional and rural New South Wales132 080www.essentialenergy.com.au

South Australia

Distributor nameArea of electricity supplyPhone NumberWebsite
SA Power NetworksMetro Adelaide, rural and regional SA131 366www.sapowernetworks.com.au


Distributor nameArea of electricity supplyPhone numberWebsite
EnergexSouth East QLD, including Brisbane, Gold Coast, Sunshine Coast, Ipswich, Redlands, Logan and Moreton Bay131 962https://www.energex.com.au/home